COMPLAINTS POLICY

Eco Planet Solutions are committed to delivering a high quality service to all clients at all times.

However, in the circumstances that our service falls below our normal standards, you can lodge a complaint by contacting us in writing, by email or by telephone. Any complaint will be taken seriously and will ultimately help us to improve our service.

When making a complaint, please advise us of the following:

  • The subject of your complaint
  • Who you think is responsible
  • When it happened
  • Your preferred resolution

After receipt of your complaint we will formally acknowledge same within two days. You will be advised of the name and contact details of the person dealing with your complaint. This person will be responsible for thoroughly investigating the matter.

Your complaint should be resolved within 28 days. Should there be a delay, you will be informed of the reasons and a date when we anticipate resolving matters.

You will be informed in writing of our final decision, setting out our reasons in full.

If you are not happy with our response or how we have dealt with your complaint, you may refer the complaint to:

Claims Management Regulator

P O Box 7824

Burton on Trent

Staffordshire

DE14 9DP

Email: info@claimsregulation.gov.uk

Tel: 01254 503316

 

Any complaints made by email to Eco Planet Solutions should be sent to:

Info@ecoplanetsolutions.co.uk

By post:

 

Eco Planet Solutions

Eanam Wharf

Suite 7

Eanam Old Road

Blackburn

BB1 5DL